FAQ'S

Welcome to our FAQ page. Below you'll find answers to the most commonly asked questions about our products, orders, shipping, returns, and more.

1. Where is GOLD NATION DISTRIBUTORS located?

We are proudly based in the United States.
Address: 911 W 26th St, 78574, Mission, United States

2. What types of products do you offer?

We specialize in faith-inspired products that blend beauty, purpose, and encouragement. From uplifting home décor and cozy candles to meaningful apparel, journals, and heartfelt gifts, every item is thoughtfully designed to remind you of God’s love and grace. Our collections make it easy to surround yourself—and those you care about—with inspiration, hope, and timeless messages of faith.

3. Do you offer free shipping?

Yes. We offer free shipping on all orders, with no minimum purchase required.

4. How long does shipping take?

  • Order Processing Time: 1–3 business days

  • Transit Time: 4–7 business days

  • Total Delivery Time: 5–10 business days
    We ship orders Monday through Friday, excluding holidays.

5. What payment methods do you accept?

We accept the following secure payment options:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • JCB

  • Diners Club

  • Apple Pay

All transactions are processed securely, and we do not store your payment information.

6. Do you ship internationally?

No. Currently, we only ship within the United States.

7. How do I track my order?

Once your order has shipped, you will receive an email with a tracking number. You can use this to monitor your shipment directly with the carrier.

8. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in original condition and packaging. If the customer made the wrong order, the return shipping cost will be paid by the customer.

Return processing time: 7 business days after we receive the returned item.

9. What if my package is damaged?

If your package arrives damaged:

  • Take clear photos of the damaged item and packaging

  • Contact us within 7 days of delivery

  • Email the images and order details to: support@goldnation.store

Without photographic proof of damage, we cannot issue refunds, credit notes, or replacements.

10. Can I cancel or change my order?

If your order has not yet shipped, we may be able to cancel or modify it. Please contact us as soon as possible. Once shipped, changes cannot be made.

11. What if I entered the wrong shipping address?

If your order has not shipped, please contact us immediately to correct the address. We are not responsible for orders shipped to incorrect addresses provided at checkout.

12. Do you charge sales tax?

Applicable state and local taxes are calculated and added at checkout based on your shipping address.

Need More Help?

If your question isn’t listed above or you need further assistance, please contact us:

Contact Information

For questions or support, please contact us:

GOLD NATION DISTRIBUTORS LLC
Website: goldnation.store
Phone: +1 956-897-2280
Email: support@goldnation.store
Business Days: Monday – Friday
Business Hours: 8:00 AM – 5:00 PM
Address: 1911 W 26th St, 78574, Mission, United States